Saturday 6 August 2016

The Singapore Taxi




Shiv Khera, a renowned author and management trainer writes about his experience in Singapore:
"Six years ago in Singapore I gave a taxi driver a business card to take me to a particular address. At the last point he circled round the building. His meter read 11$, but he took only 10. I said Henry, your meter reads 11$ how come you are taking only 10. He said Sir, I am a taxi driver, I am supposed to be bringing you straight to the destination. Since I did not know the last spot, I had to circle around the building. Had I brought you straight here, the meter would have read 10$.

Why should you be paying for my ignorance ?
He said Sir, legally, I can claim 11$ but Honestly and ethically I am entitled to only 10.He further added that Singapore is a tourist destination and many people come here for three or four days. After clearing the immigration and customs, the first experience is always with the taxi driver and if that is not good, the balance three to four days are not pleasant either. He said Sir I am not a taxi driver, I am the Ambassador of Singapore without a diplomatic passport. In my opinion he probably did not go to school beyond the 8th grade, but to me he was a professional. To me his behavior reflected pride in performance and character. That day I learnt that one needs more than professional qualification to be a professional. In one line be a "Professional with a human touch and Values " that makes all the more difference.

Knowledge, skill, money, education, all comes later. First comes Human Values, Honesty and Integrity 

Professionalism: It's NOT the job you DO, It's HOW you DO the job."​

15 common interview questions and how to answer them:

So, tell me a little about yourself.
I’d be very surprised if you haven’t been asked this one at every interview. It’s probably the most asked question because it sets the stage for the interview and it gets you talking. Be careful not to give the interviewer your life story here. You don’t need to explain everything from birth to present day. Relevant facts about education, your career and your current life situation are fine.


Why are you looking (or why did you leave your last job)?
This should be a straightforward question to answer, but it can trip you up. Presumably you are looking for a new job (or any job) because you want to advance your career and get a position that allows you to grow as a person and an employee. It’s not a good idea to mention money here, it can make you sound mercenary. And if you are in the unfortunate situation of having been downsized, stay positive and be as brief as possible about it. If you were fired, you’ a good explanation. But once again, stay positive.


Tell me what you know about this company.
Do your homework before you go to any interview. Whether it’s being the VP of marketing or the mail room clerk, you should know about the company or business you’re going to work for. Has this company been in the news lately? Who are the people in the company you should know about? Do the background work, it will make you stand out as someone who comes prepared, and is genuinely interested in the company and the job.


Why do you want to work at X Company?
This should be directly related to the last question. Any research you’ve done on the company should have led you to the conclusion that you’d want to work there. After all, you’re at the interview, right? Put some thought into this answer before you have your interview, mention your career goals and highlight forward-thinking goals and career plans.


What relevant experience do you have?
Hopefully if you’re applying for this position you have bags of related experience, and if that’s the case you should mention it all. But if you’re switching careers or trying something a little different, your experience may initially not look like it’s matching up. That’s when you need a little honest creativity to match the experiences required with the ones you have. People skills are people skills after all, you just need to show how customer service skills can apply to internal management positions, and so on.


How are you when you’re working under pressure?
Once again, there are a few ways to answer this but they should all be positive. You may work well under pressure, you may thrive under pressure, and you may actually PREFER working under pressure. If you say you crumble like a pack of cards, this is not going to help you get your foot in the door.


What motivates you to do a good job?
The answer to this one is not money, even if it is. You should be motivated by life’s noble pursuits. You want recognition for a job well done. You want to become better at your job. You want to help others or be a leader in your field.


What’s your greatest strength?
This is your chance to shine. You’re being asked to explain why you are a great employee, so don’t hold back and stay do stay positive. You could be someone who thrives under pressure, a great motivator, an amazing problem solver or someone with extraordinary attention to detail. If your greatest strength, however, is to drink anyone under the table or beat your opponent in a game of FIFA11, keep it to yourself. The interviewer is looking for work-related strengths.


What’s your biggest weakness?
If you’re completely honest, you may be kicking yourself in the butt. If you say you don’t have one, you’re obviously lying. This is a horrible question and one that politicians have become masters at answering. They say things like “I’m perhaps too committed to my work and don’t spend enough time with my family.” Oh, there’s a fire-able offense. I’ve even heard “I think I’m too good at my job, it can often make people jealous.” Please, let’s keep our feet on the ground. If you’re asked this question, give a small, work-related flaw that you’re working hard to improve. Example: “I’ve been told I occasionally focus on details and miss the bigger picture, so I’ve been spending time laying out the complete project every day to see my overall progress.”


Let’s talk about salary. What are you looking for?
Run for cover! This is one tricky game to play in an interview. Even if you know the salary range for the job, if you answer first you’re already showing all your cards. You want as much as possible, the employer wants you for as little as you’re willing to take.
You may want to say, “well, that’s something I’ve thought long and hard about and I think someone with my experience should get between X & Y.” Or, you could be sly and say, “right now, I’m more interested in talking more about what the position can offer my career.” That could at least buy you a little time to scope out the situation. But if you do have a specific figure in mind and you are confident that you can get it, I’d say go for it.


Are you good at working in a team?
Unless you have the I.Q. of a houseplant, you’ll always answer YES to this one. It’s the only answer. How can anyone function inside an organization if they are a loner? You may want to mention what part you like to play in a team though; it’s a great chance to explain that you’re a natural leader.


Would you rather work for money or job satisfaction?
It’s not a very fair question is it? We’d all love to get paid a Trump-like salary doing a job we love but that’s rare indeed. It’s fine to say money is important, but remember that NOTHING is more important to you than the job. Otherwise, you’re just someone looking for a bigger paycheck.


Would you rather be liked or feared?
The genuine answer should be “Neither, I’d rather be respected.” You don’t want to be feared because fear is no way to motivate a team. You may got the job done but at what cost? Similarly, if you’re everyone’s best friend you’ll find it difficult to make tough decisions or hit deadlines. But when you’re respected, you don’t have to be a complete bastard or a lame duck to get the job done.


So, explain why I should hire you.
As I’m sure you know, “because I’m great” or “I really need a job” are not good answers here. This is a time to give the employer a laundry list of your greatest talents that just so happen to match the job description. It’s also good to avoid taking potshots at other potential candidates here. Focus on yourself and your talents, not other people’s flaws.


Finally, do you have any questions to ask me?
I’ll finish the way I started, with one of the most common questions asked in interviews. This directly relates to the research you’ve done on the company and also gives you a chance to show how eager and prepared you are. You’ll probably want to ask about benefits if they haven’t been covered already. A good generic one is “how soon could I start, if I were offered the job of course.” You may also ask what you’d be working on. Specifically, in the role you’re applying for and how that affects the rest of the company. Always have question this one with a blank stare is a rotten way to finish your interview. 

Good luck and happy job hunting.

SEVEN LEADERSHIP PRINCIPLES TO LEARN FROM AN EAGLE....

Eagles fly alone and at high altitudes. 

They don't fly with sparrows, ravens, and other small birds.
MEANING; Stay away from narrow-minded people, those that bring you down. Eagle flies with Eagles. Keep good company.

Eagles have an accurate vision. 

They have the ability to focus on something as far as 5km away. No matter the obstacles, the eagle will not move his focus from the prey until he grabs it.
MEANING; Have a vision and remain focused no matter what the obstacles and you will succeed.

Eagles do not eat dead things. 
They feed only on fresh prey. MEANING; Do not rely on your past success, keep looking for new frontiers to conquer. Leave your past where it belongs, in the past.

Eagles love the storm. 
When clouds gather, the eagle gets excited, the eagle uses the storms wind to lift itself higher. Once it finds the wind of the storm, the eagle uses the raging storm to lift itself above the clouds. This gives the eagle an opportunity to glide and rest its wings. In the meantime, all the other birds hide in the branches and leaves of the tree.
MEANING; Face your challenges head on knowing that these will make you emerge stronger and better than you were. We can use the storms of life to rise to greater heights. Achievers are not afraid to rise to greater heights. Achievers are not afraid of challenges, rather they relish them and use them profitably.

When a female eagle meets a male eagle and they want to mate, she flies down to earth, picks a twig and flies back into the air with the male eagle in hot pursuit. Once she has reached a height high enough for her, she drops the twig and let it fall to the ground while she watches. The male eagle chases after the twig and catches it before it reached the ground, then bring it back to the female eagle. The female eagle grabs the twig and flies to a much higher altitude and drop the twig again for the male eagle to chase. This goes on for hours with the height increasing each time until the female eagle is assured that the male eagle has mastered the art of picking the twig which shows commitment. Then and only then will she allow him to mate with her.
MEANING; Whether in private life or business, one should test the commitment of the people intended for partnership.

 Eagles prepare for training; They remove the feathers and soft grass in the nest so that the young ones get uncomfortable in preparation for flying and eventually flies when it becomes unbearable to stay in the nest.
MEANING; Leave your comfort Zone, there is no growth there.

When the eagle grows old, his feathers becomes weak and cannot take him as fast and as high as it should. This makes him weak and could make him die. So he retires to a place far away in the mountains. While there, he plucks out the weak feathers on his body and breaks its beaks and claws against the rocks until he is completely bare; a very bloody and painful process. Then he stays in this hiding place until he has grown new feathers, new beaks and claws and then he comes out flying higher than before.
MEANING; We occasionally need to shed off old habit no matter how difficult, things that burden us or add no value to our lives should be let go of.